The website at kareforu.com is a copyrighted site (“the Site”) belonging to Kare For U Sdn. Bhd. ("kareforu", "Company", "us", "our", and "we"). By accessing to the Site and placing your order(s) with us, you are deemed to accept the terms and conditions herein (on behalf of yourself or the entity that you represent).
1. PRICING & PAYMENT POLICY
1.1. All prices stated are in Malaysian Ringgit (MYR) and are inclusive of taxes but are exclusive of delivery charges from kareforu to the Customer (“you” and “your”) within Malaysia, which shall be borne by the Customer, unless otherwise stated
2. SHIPPING POLICY
2.1. kareforu will only accept orders with valid delivery addresses within Malaysia. No delivery to post box will be made.
2.2. All orders received will be processed within 24 hours during business day and ready for shipping out from our warehouse.
2.3. All parcels are delivered by our courier partner(s) i.e Pos Laju, City Link.
2.4. Customer will receive the shipping details with tracking number by email once the order has been processed.
2.5. Delivery normally takes 3 to 5 business days from the date when the Customer receives the order confirmation email from the Site. In the event that order(s) have not been received after 14 business days following the confirmation of order, please reply to or send email to firstname.lastname@example.org or contact the Customer Care line at +6012 331 9206.
2.6. Any dates quoted by kareforu for delivery of the order are estimates only. In no event shall kareforu be liable for increased expenses or delivery cost, loss of profits or goodwill or any other special, incidental direct or indirect or consequential damages due to late delivery or non-delivery of the order.
2.7. Shipping rates are calculated based on weight, dimensions, origin, destination and courier provider and will be clearly indicated at the time of checkout.
2.8. The shipping fees and courier partner(s) are subject to change without prior notice.
2.9. In the event the parcel(s) is returned to us due to the delivery details provided are invalid/insufficient or if the courier failed to contact you for whatsoever reasons, we will refund the payment to you after deduction of the shipping charges via coupon code which you can utilize for your subsequent purchase.
3. SERVICE POLICY
3.1. In the event that Customer requires service assistance, please contact our Customer Care line at +6012 331 9206. Please provide full details of the product model number and serial number, date of purchase and proof of purchase/warranty card and a brief description of the defect/query.
3.2. If kareforu determines that the claim is not covered under the warranty for whatever reason, the Customer will be duly notified. If the Customer authorizes kareforu to repair the Product(s) which is not covered under the warranty, the Customer shall pay all the charges for all parts, shipping, and labor for the repair and return of the Product(s).